Frequently Asked Questions
Everything you need to know about shopping at Pet Supermarket.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy for pet apparel?
We offer a 30-day return policy on all unworn and unwashed items. Please ensure the product still has its original tags and is free of pet hair.
How do I know what size to buy for my pet?
Each product page features a detailed size guide. We recommend measuring your pet's chest girth and neck circumference to ensure the perfect fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 10-21 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your pet clothes machine washable?
Most of our fashion items are machine washable on a gentle cycle. However, we recommend checking the specific care label on each garment for best results.